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Welcome to Carlos Wander, where we believe in the spirit of adventure and the call of the wild. Born from a love of exploration and a passion for the great outdoors, Carlos Wander is more than just a store; its a journey. Our founder, Carlos, started this venture after a transformative backpacking trip, realizing the power of the right gear in crafting unforgettable experiences. With a bold and edgy vibe, we bring you top-tier outdoor and travel essentials designed to withstand any adventure you embark on. From rugged backpacks to durable tents, our products are crafted with both functionality and style in mind. Dive into your next escapade with gear you can trust—because every journey deserves the best. Ready to wander? Lets explore together.

Returns and Refunds Policy

At carloswander, we want you to be satisfied with your purchase. Please review our Return & Refund Policy below.

Eligibility for Returns

  • Returns are accepted only for defective, damaged, or incorrect items received.

  • Products must be unused, in their original packaging, and accompanied by proof of purchase.

  • Requests for return must be made within 7 days of delivery.

Items Not Eligible for Return

  • Products damaged due to misuse, mishandling, or normal wear and tear.

  • Items without original packaging or missing parts.

  • Customized or clearance items.

Return Process

  1. Contact our support team at [email protected] with your order details and issue.

  2. Our team will review your request and confirm eligibility.

  3. If approved, we will arrange for the product to be picked up or guide you on how to return it.

Refunds

  • Since we accept Cash on Delivery (COD) only, refunds will be processed as cash refunds or store credit once the returned item is inspected and approved.

  • Refunds may take 5–10 business days after the return is processed.

  • Delivery/shipping charges are non-refundable.

Exchanges

  • If you received a defective or wrong product, we will replace it with the correct item at no additional cost.

Contact Us

For any return or refund concerns, please reach us at:
📧 [email protected]